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3.6.2 |
Outage Credit
3.6.2.1 No credit shall be given for an interruption of less than 2
hours.
3.6.2.2 The Customer shall be credited for an interruption of 2 hours
or more at the rate of 1/360th of the monthly charge for the facilities
affected for each period of 2 hours or major fraction thereof that the
interruption continues. (A billing period has 30 days and service is provided
24 hours a day, 7 days a week. Every billing period will have 720 hours.)
Such a credit shall only be applied to services priced by the Company on
a monthly flat rated basis.
3.6.2.3 Where a minimum usage charge is applicable and the Customer
fails to meet a usage minimum, credit for the outage shall be applied against
that minimum equal to 1/360th of the monthly minimum charges associated
with the portion of service disabled for each period of 2 hours or major
fraction thereof that the interruption continues. Such a credit shall only
be applied to services priced by the Company on a monthly flat rated basis.
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3.7.1 |
Customer Obligations
3.7.1.1 The Customer shall assume all responsibility for obtaining all
necessary permits, authorization or consents for interconnecting Customer-provided
equipment or facilities with the Company's services or facilities as well
as ensuring that the Customer-provided equipment or facilities are properly
interfaced with the Company's services or equipment.
3.7.1.2 Access to and release of Company provided facilities located
on the Customer's premises for testing and repair will be required for
failures of equipment or service and/or routine maintenance. The Company
will notify the Customer in advance of such necessary access or release
and will attempt to schedule the access or release at a mutually convenient
time. For charges contemplated in the price list, such testing and repair
and/or routine maintenance will be performed during regular business hours.
When, at the specific request of the Customer, such routine maintenance,
testing and/or repair is performed outside of regular business hours, additional
special service charges may apply.
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